Refund Policy
💸 Refund & Return Policy – FaisalMart.Store
At FaisalMart.Store, your satisfaction is our top priority. We want you to have the best shopping experience possible. If you are not completely happy with your purchase, we’re here to help!
🛍️ Returns
We accept returns within 7 days of delivery, provided that:
-
The item is unused, unopened, and in its original packaging.
-
The product is in the same condition as when you received it.
-
A valid proof of purchase (order number or receipt) is provided.
Once your return request is approved, you will need to send the item back to our provided address. Return shipping charges may apply unless the product was damaged or incorrect.
⚠️ Non-Returnable Items
Some products cannot be returned due to hygiene or safety reasons, such as:
-
Skincare, cosmetics, or personal care items (if opened/used).
-
Undergarments or baby products (for hygiene purposes).
-
Electronic items that have been used, altered, or damaged after delivery.
Please make sure to check product details before placing your order.
💰 Refunds
Once we receive your returned item, our team will inspect it.
If the return is approved, a refund will be processed within 5–7 business days through your original payment method or store credit (depending on your preference).
If your refund is delayed or not received, please contact us at support@faisalmart.store, and we’ll resolve the issue quickly.
🔄 Exchange Policy
We also offer exchanges for defective or wrong items.
If you received a damaged, incorrect, or faulty product, please contact us within 48 hours of delivery with photos or proof, and we’ll replace it at no extra cost.
📞 Contact Us
If you have any questions about our Refund & Return Policy, please reach out to our support team:
📧 Email: support@faisalmart.store
🌐 Website: www.faisalmart.store