Shipping Policy

🚚 Shipping Policy – FaisalMart.Store

Welcome to FaisalMart.Store!
We’re committed to delivering your orders quickly, safely, and efficiently — no matter where you are in Pakistan. This Shipping Policy explains how our delivery process works, including timelines, costs, and other important details.

📦 1. Order Processing Time

  • All orders are processed within 24–48 hours (excluding Sundays and public holidays).

  • Once your order is confirmed, you’ll receive a confirmation email or SMS with your order details.

  • As soon as your order is dispatched, we’ll share your tracking information so you can monitor your delivery status.

🕒 2. Delivery Time

We deliver all across Pakistan. Delivery times may vary depending on your city or area:

  • Major Cities (e.g., Karachi, Lahore, Islamabad): 2–4 business days

  • Other Cities / Remote Areas: 4–7 business days

Please note: Unforeseen delays (due to weather, strikes, or courier issues) may slightly affect delivery time — but we’ll always keep you updated.

💰 3. Shipping Charges

  • Standard Delivery: A small delivery fee may apply, depending on your location and order size.

  • Free Shipping: Available on selected products or when you shop above a certain amount (as mentioned in promotions).

  • All delivery charges (if any) will be clearly mentioned at checkout before you confirm your order.

🏠 4. Cash on Delivery (COD)

  • We offer Cash on Delivery across most cities in Pakistan for your convenience.

  • Please make sure someone is available at your address to receive and pay for the parcel when it arrives.

📦 5. Order Tracking

After your order is shipped, we’ll send you a tracking ID via email or SMS.
You can use this tracking number to check your parcel’s status through our courier partner’s website or by contacting our support team.

⚠️ 6. Wrong Address or Failed Delivery

Please double-check your address and contact number before confirming your order.
If delivery fails due to an incorrect address or unanswered calls, the parcel may be returned to us — and you might be charged for reshipping.

💬 7. Damaged or Missing Items

If your parcel arrives damaged or incomplete, please contact us within 48 hours of delivery with photos or proof, and we’ll resolve the issue as soon as possible through replacement or refund (as per our Refund Policy).

📞 8. Contact Us

If you have any questions about your order or delivery, please reach out to us:
📧 Email: support@faisalmart.store
🌐 Website: www.faisalmart.store