Shipping Policy

Effective Date: August 16, 2026

At Faisal Mart, we aim to provide reliable and convenient delivery to customers throughout the Kingdom of Saudi Arabia.

Order Processing

Orders are normally processed within 1–3 business days after payment confirmation.

Orders may take additional time to process during weekends, public holidays, promotional periods, or periods of high demand.

Delivery Time

Estimated delivery time within Saudi Arabia is 7–20 business days.

Delivery times are estimates and may vary depending on the product, shipping carrier, destination, customs procedures, weather, and other circumstances beyond our control.

Shipping Tracking

When tracking is available, we will provide tracking information after your order has been shipped. Tracking updates may take some time to appear after the shipment is dispatched.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address, including the correct phone number.

Faisal Mart is not responsible for delivery problems caused by incorrect or incomplete address information provided by the customer.

Multiple Shipments

As Faisal Mart operates using a dropshipping fulfillment model, products from one order may sometimes be shipped separately. You may therefore receive your products in different packages and at different times.

Delivery Delays

Although we work with our shipping partners to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances outside our control, including carrier delays, customs procedures, weather conditions, public holidays, or incorrect delivery information.

Contact Us

If you have questions about your shipment or order, please contact us at:

Email: fysistudio@gmail.com

Please include your order number when contacting customer support so that we can assist you more quickly.

Faisal Mart reserves the right to update this Shipping Policy when necessary. Any changes will be published on this page.