Return Policy

Return Policy

Effective Date: August 16, 2026

At Faisal Mart, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or significantly different product, you may contact us to request a return or replacement.

1. Return Period

Return requests should be submitted within 7 days of receiving your order.

To request a return, please contact us at:

Email: fysistudio@gmail.com

Please include your order number and a clear description of the reason for the return.

2. Eligible Returns

A return may be accepted when:

  • The product arrives damaged or defective.

  • You receive the wrong product.

  • The product is significantly different from its description.

  • The item has another valid issue covered by applicable consumer protection requirements.

We may request clear photos or videos of the product and packaging to evaluate the issue.

3. Items That Cannot Be Returned

Certain products may not be eligible for return because of their nature, including products that are:

  • Used, damaged, or altered by the customer

  • Missing original packaging or accessories where required

  • Personalized or made specifically for the customer

  • Subject to hygiene or other applicable restrictions

Any product-specific return restrictions will be communicated where applicable.

4. Return Approval

Please contact us before sending any product back. Do not return an item without receiving return instructions from Faisal Mart.

Once your request has been reviewed, we will inform you whether the return is approved and provide the applicable return instructions.

5. Return Shipping

If the return is caused by our error, such as receiving a wrong or defective item, Faisal Mart may cover reasonable return shipping costs.

For other approved returns, the customer may be responsible for return shipping costs where permitted by applicable law.

6. Refunds

After an approved return is received and reviewed, we will determine the appropriate resolution, which may include a refund or replacement.

Approved refunds will generally be issued to the original payment method where possible. The time for the refund to appear may depend on your bank or payment provider.

7. Damaged Products

If your product arrives damaged, please contact us as soon as possible and provide photos or videos showing the damage and packaging.

This helps us investigate the issue with our shipping and fulfillment partners.

8. Contact Us

For all return requests, please contact:

Faisal Mart
Email: fysistudio@gmail.com
Serving: Saudi Arabia

Please include your order number in your email so we can assist you quickly.

This Return Policy does not limit any mandatory rights or protections available to customers under applicable laws and regulations.